When should I expect dispatch and delivery?
Allow 1–2 business days of handling after payment authorization. Estimated transport takes another 4–6 business days following dispatch. Our Shipping Policy covers tracking and parcel concerns.
What if I picked the wrong skincare item?
We consider eligible new, unused non-defective products for a change-of-mind or selection-error return. Problem items, including damaged, defective, wrong, incomplete, or materially misdescribed products, can also be raised. Exchanges are accepted for review and depend on stock.
What is the request deadline?
Contact us within 30 days after delivery, not after placing the order. Get approval before mailing. The parcel includes a free prepaid return label; contact us if it is absent. No restocking fee applies. More detail is in the Refund Policy.
How quickly is a refund handled?
We process or initiate an approved original-method refund within 10 days. Your financial institution can need additional posting time.
Who answers product, payment, or privacy questions?
Use Contact Us and include an order number when relevant.