Returns and exchanges we consider
Eligible new products may be returned whether defective or non-defective; exchange requests are also accepted. A non-defective item returned for preference or a selection mistake must be new, unused, and in original condition. Tell us as well about defects, damage, an incorrect product, missing pieces, or a significant difference from its description. A problem product is not required to be undamaged.
Request and review
Begin the request within 30 days after delivery by emailing kobasumejib801@gmail.com. Share your order number, checkout email, reason, and photos or video if reporting a problem. We review the request and confirm a decision; do not mail merchandise before approval.
Mailing an approved return
After approval we give the accurate destination and instructions, which may differ from our postal contact address. A free prepaid return label is included in the parcel. If yours was not enclosed or has been lost, please ask for assistance. We do not charge a restocking fee.
Outcome
Available inventory and review determine an exchange. For an approved refund, we process or initiate the credit to the original payment method within 10 days. Banks and card issuers may post it later. Nothing in this policy limits non-excludable consumer rights.